(F)requently (A)sked (Q)uestions 

How long will it take to receive my order ?

Orders ship within 1-3 working days from Singapore via Singpost. Packages usually arrive in 2-5 working days. If you need it by a specific date, please email before ordering.


What types of payments are accepted ?

We accept Paypal and direct credit card payments (Visa, Mastercard & American Express). Payments are processed securely and your credit card information is never stored.


I live outside of Singapore. Can I still place an order ?

Yes! International orders usually arrive 1-3 weeks after being shipped, occasionally longer due to customs delays. Please be aware of any import duties/taxes your country may apply.

Can I return an item ?

So sorry, I'm afraid we do not accept returns !


What is your privacy policy ?

Your information is solely used to process your order and will never be shared with other parties. Payments are processed securely. You will never be contacted with promotions or announcements unless you opt-in to email updates.


I'd like a large quantity of an item; is this possible ?

Bulk quantities are available for many items! Get in touch to find out how much is in stock and to get a custom shipping quote.


Can I share your images ?

You are more than welcome to use BooksActually product photos on your blog. If you do, please just link back to the BooksActually homepage or the specific product page. Photos may not be used for any other purpose and may not be altered. All content on this website is copyrighted. Should you require high-res images for features, drop us an email ! Thank you for your support !


Still have a question?

Email and we'll get back to you as soon as we can !

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